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Welcome to the Southo.net FAQ's, Knowledgebase & Support Center.
Customer support and satisfaction is our top priority at Southo.net. If you cannot find your answers here, feel free to contact Southo Support using one of the options below.
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Non-emergency support hours:
• Monday - Friday
• 6:00am - 5:00pm PST
• 30 minute response time
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Emergency support hours:
• Round-the-clock
• 30 minute response time
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Sales or Pre-sales Inquiries please use one of the following contact methods:
• Instant Support Live Chat message system to the right
Technical, Billing, Account & Inquiries please use one of the following support methods:
• Instant Support Live Chat message system to the right
• Trouble Ticket System located in your control panel HELP tab
For general inquiries or to report a technical emergency please call:
toll free: 1-(888)-395-8251
local: 1-(760)-494-0225
fax: 1-(760)-439-4780
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